American West Properties , Silicon Valley California

Problem	Solution
Smoke detector is beeping	Install a new fresh battery.
Low water pressure at the faucet Or Shower Head	The aerator may be clogged. Twist off the end of the aerator (the tip of the faucet where the water comes out), clean it or tap it gently to remove particles and reinstall by screwing it back.
Drain clogged	Hair and debris can often be removed from the drain stopper. The drain stopper piece can be removed and reinstalled quite easily. Use plunger to clear drain. DO NOT USE LIQUID PLUMBER
Light fixture not working	Replace the bulb. Locate and check the breaker box to see if a breaker is tripped. Reset the breaker.
Electrical outlet not working	Locate and check the breaker box to see if a breaker is tripped. Make sure you do not have too much load on any circuit. Example (space heater and hair dryer) If the problem is an outlet located at the kitchen or bath, check the GFCI reset switch.
Toilet back up	Please put only organic products down the toilet. Purchase a plunger and use accordingly.
Toilet keeps running	Try jiggling the handle. Open the tank lid and see if the chain or flapper is stuck in the open position. Adjust to close.
Garbage disposer	Turn switch off. There is a reset button on the bottom of the disposer and a place to insert an Allen Wrench to turn manually.
Heater not working	Check for the Battery in the thermostat. Push the reset button, if there is one. Check the pilot light. If it is not lit, then light it yourself or call PG&E. PG&E does this as a service for free to its customers.
Ants	Ant infestation is predominantly a resident’s responsibility to resolve. Keep areas clean and dry. Install ant traps in locations where ants are present. If the problem, persists please submit a request.
Dryer taking too long to dry the clothes	Clean the lint trap before and after each use.
Lost Keys	Replacement keys can be obtained from the management office during business hours. If keys are lost during off hours, you may try calling your resident manger, or call and pay for a locksmith
Light gas smell at kitchen	Pilot lights may be out on the stove. Relight pilot.
Heavy gas smell	Locate gas shut off valve and turn off. Call PGE and submit maintenance request.
Fridge not cooling properly	Over filling the freezer often causes this problem. Remove some items from the freezer and check control settings.
Dishwasher not cleaning dishes well	It is possible that the hot water is not getting to the Dishwasher quick enough. So, run the hot water at the kitchen faucet for one minute before starting the dishwasher
Foam Bubbling from the Dishwasher	Often times this occurs because a resident doesn’t use the proper dishwashing detergent. Try running the dishwasher a few time to see if it goes away.
Hardware Loose	Use screw driver to tighten loose screws.